We offer free shipping on all orders $130+ and send all packages in compostable mailers. Canada Post quotes a business week to ship anywhere in Canada and since we are based in BC it may be faster if you are close by.
Should you need to exchange an item the customer is responsible for shipping it back and for the cost of the new item to be shipped out as well. We encourage everyone to double check sizing first and reach out to us if you have any questions before purchasing.
Once the returned items have been inspected and are in "like new" quality, then we will either refund you for the return, or process the exchange (minus shipping). You can track all packages here, simply enter your parcel ID #
Sale items are considered final sale and cannot be exchanged or returned.
As always, reach out to us if you have any questions along the way!
-Your friends at Au Canada